If you have any problems or queries concerning the Free Bet Calculator that are not addressed in the Known Issues section below, then you may find the answer in the Betting Glossary or Help pages, but if not you can either :-
If you are having a problem with the Free Bet Calculator website, then if possible please send details of the operating system (e.g. Windows 8.1), and browser that you are using (e.g. Google Chrome), along with a description of the problem you have encountered. This should allow the problem to be reproduced, and fixed where possible.
Decimal point (.) not appearing on the keyboard.
There has been a report that the decimal point doesn’t appear on the virtual keyboard when using the new bet calculator. This doesn’t seem to be a common problem, but details aren’t yet available about which devices are affected (other than they must have a touch-screen). If anyone has encountered this issue, and is able to provide any technical details about the affected device (e.g. Samsung Galaxy S5), operating system (e.g. Android 4.0) and browser (e.g. Google Chrome), then please submit them via the Feedback form, so that the problem can be reproduced and fixed (if possible).
Performance issues on older Android devices.
The best solution is to download the free Sports Bet Calculator app on Google Play. This native app is specifically designed for Android devices, so the performance issues affecting browser-based applications are avoided, leading to a significantly better user experience on older versions of Android.
The new site doesn’t work with Internet Explorer 6 or 7.
There are no plans for the new website to support these older versions of Internet Explorer. The Old Bet Calculators which are still compatible with older browsers, will remain for the foreseeable future, but since they are no longer being updated, they won’t benefit from any of the new features that will appear on the new site.
In order to access the new web pages on older versions of Windows that can’t be updated to a more modern version of Internet Explorer, it is recommended that you try either Google Chrome, or Mozilla Firefox. Both of these browsers are available to download free of charge, and will work on Microsoft Windows from XP (SP2) onwards. They are also likely to give a boost to performance, security and compatibility with this and many other websites.
12th April 2016
The bet calculators will now work with Google Chrome’s built-in language translator. The layout of some elements may be affected where the translated text is longer than the original English text, particularly on devices with small screens, but this shouldn’t affect functionality. Any layout issues resulting from language translation can normally be mitigated, and often eliminated, by rotating mobile devices into their landscape orientation, or by maximising the browser when running on a PC.
The method used to display calculated amounts has been modified, so that very large theoretical returns are reported without any loss of precision. Also, if the calculation of a ‘fantasy’ bet exceeds the system limit of 79 Octillion (7.9 x 1028), a more suitable error message now replaces the catch-all “bad request”.
The bug has been fixed that allowed the number of places associated with a dead heat, to become lower than the selection’s finishing position, when changing the status from Won to Placed. The number of places is now automatically increased to the minimum for a placed horse (i.e. 2), although the user may still need to change the dead heat details to reflect the actual number of places for a particular race. If the number of places really is lower than the selection’s finishing position, then the selection has of course Lost, in which case a dead heat can’t apply.